Frequently Asked Questions

Yes, please email [email protected] stating which level of membership you require, your name and postal address. We will send an invoice by email for you to pay via BACS.

Please login to the website, click your user icon at the top right and go to Your Membership > Your Account. Once there you will see a Past Invoices section where you can download VAT invoices.

Yes, please email [email protected] stating which membership level you require and we will calculate any financial difference for you.

Please login to the website, click your user icon at the top right and go to Your Membership > Your Account. From there, you can manage your account and cancel your membership.

Please login to the website, click your user icon at the top right and go to Your Membership > Your Account. Choose Edit Profile, just underneath the first section, to amend your public details or hide your profile from the Members Directory.

Yes, please email [email protected] stating which product you require, your name and postal address.  Please also indicate whether you are a member of the AECB so that we can apply discount to your purchases. We will then send an invoice by email for you to pay via BACS.  Please note that product will not be released until payment is received.

Before purchasing from the shop please login to the website.  The act of logging in automatically reduces the prices in the shop so that no discount code is required. We reserve the right to not refund the members discount if you’ve not logged in prior to your purchase.

We aim to process orders on a same day basis but please allow 48 hours for your download links to arrive.  Please note that orders are not processed on weekends or bank holidays.

Once your order is processed you will receive an email with a download link and full instructions on how to access it by creating an account at the Passive House Institute.

If you purchase both together please activate your PHPP link before your designPH link.  The Passive House Institute always set PHPP up first and then add designPH to your account after.

Yes, these can be purchased in the shop. If you are a member please login before completing your purchase to receive your members discount.

In order to fully comprehend the content and benefit from the programme, the AECB advises that each learner spends at least 130 hours over the course of up to 12 months completing the course. This equates to around three hours per week on average.

Whilst we encourage candidates to complete the course within the 12-month time frame, you can easily extend access to the materials for one year by paying a 12- month renewal fee.

You can use the ‘Contact Lesson Teacher’ links that are available within each lesson and quiz, or email our training team.

Yes, after completing the course, you will have the option to retain access on an annual basis (for a modest fee). This means that as the course is updated or improved over time, you will have access to latest, most up to date version.

The course has been made more flexible so you can now join at any time.

You can start the course when you wish and progress at your own speed.

Yes. The course can be spread over a 12-month period so that a wide range of busy people can manage it around their schedule, and there is always the option to extend.

PAS 2035:2019 was sponsored by the UK Government’s Department for Business, Energy and Industrial Strategy (BEIS). This is the key document in a framework of new and existing standards on how to conduct effective energy retrofits of existing buildings, it covers how to access dwellings for retrofit, identify improvement options, design and specify Energy Efficiency Measures (EEM) and monitor retrofit projects.

The standard drives the ‘whole house approach’ including the ‘fabric first’ methodology. It defines the qualifications and responsibilities of individual retrofit roles and respective activities required prior to and post EEM installation. It includes a risk assessment process that builds incrementally robust requirements depending on what requirement path (A, B, or C) the retrofit project is assessed to fall within.

The PAS 2035 framework needs to be followed to draw down specific government funding for retrofit projects. It stipulates that Retrofit Coordinators need to register with TrustMark to be able to Coordinate such funded projects. The management of the project must be compliant with the PAS 2035 and its requirements; subject to the transition arrangements outlined below.

PAS 2035 is inextricably linked to PAS 2030:2019 (for installers), the new industry specification to replace PAS 2030:2017 and is the standard to which all energy efficiency installers must be certified and compliant.

The current Technical Author for the 2022 update of the PAS2035 document is Dr Sarah Price. Sarah is also one of the writers of our Retrofit Coordinator course.

The course is designed to have 105 hours of guided Learning. The course is designed to allow you access the content at a time that suits you and allows up to a maximum of 12 months to complete. The actual time it takes to complete the course depends on many factors such as prior knowledge, your own commitments etc. However, if you have not completed the course within this timeframe, you may apply to extend your studies by another 12 months. There is a fee payable of £99 to extend your access for another 12 months.

The course is completely online. The course is hosted on Moodle, the most widely used learner management system. Once you have applied and been accepted onto the course, you will have received a username and password to access the course via the [email protected] email address. Please do check your spam folder before emailing that you haven’t received it please.

Your progress will automatically be logged as you progress through the course and view or participate in each lesson and assessment. You can see at a glance how far you have progressed through the course, by looking at the Progress Bar near the top right-hand corner of the course page in the Moodle learning platform.

There are 15 modules, starting with Module 0. Please click on the listed module headings to view the content of each module, then click on each of the lesson headings listed to view the lesson content. A module is completed once all of its lessons have been viewed and all its assignments have been passed.

You will need to complete each module in order to complete the course and gain the completion certificate. You have one year, from the day you receive your course login details, in which to complete the course.

The assignments take the form of either various multiple-choice quizzes, numerical exercises or scenario-based exercises. You have the opportunity to have unlimited attempts to pass an assignment but the learner system will prompt you to re-evaluate certain lesson areas needing further attention in order to aid your understanding in passing the assignment.

If you have particular problems with any assignment, you can contact your module tutor who will aid your learning and support your understanding of the content to aid you to a pass the assignment. Once all lessons and assignments in a module are complete you can progress to the next module.

1. In the Moodle learning platform, click to enter into the lesson that you would like to download.
2. When in the lesson, alongside the main title of the lesson there is a green cog symbol to the right.
3. Click on the cog and select either ‘print book’ to print the entire lesson (either to pdf or a printout), or ‘print this chapter’ to print only the page/chapter that you are currently on. Use the ‘Table of Contents’ in the top right of the lesson page to select specific pages/chapters.

We encourage students to get in touch with us if they do find an issue or problem with any aspect of the course, such as if they encounter a technical issue or spot something they feel is amiss in the course content. Please either use the ‘Contact Student Support’ link for issues/problems with the module content, or ‘Report an IT Issue’ link for technical functionality issues. These links are found in the ‘Welcome to your course’ section at the top of the course page, or email [email protected].

The AECB has developed many Policies and Guidance procedures to aid your learning, these can be found at the top menu bar of your dashboard under the link, ‘Policies and Guidance’.

We have a learner course discussion forum so that you can speak to your peers, ask queries about the course, modules and lessons. This can be found on the right-hand side of the course page, underneath the Progress Bar, or on your main course Dashboard down the righthand side of the page. We also have a ‘Contact Student Support’ link at the top of each module too for general learner queries admin or learning platform related queries, and a ‘Contact Module Tutor’ link at the bottom of each Module for posing topic and assessment related queries for tutor guidance.